IBM Recruitment 2013 | For Post Technical Support Associate jobs

Job ID GPS-0615089                                 Job type Full-time Regular
Work country India                                 Position type Entry level
Work city Bangalore, Hyderabad                 Posted 28-Oct-2013
Travel No travel                                                 Job area IT & Telecommunications (non consulting)
Business group Global Process Services Job category Technical Services
Business unit CRM Practice                  Job role Technical Operations Analyst
Job role skillset General
Commissionable/Sales-Incentive jobs only No

Job description
Total Experience - 0 to 24 months

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)
# Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional Information
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Required
Bachelor's Degree
Basic knowledge in Technical Trouble Shooting
English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
complete information : ibm.com